Welcome Click! Customers!

Click here for an Update on the Click Network! Transition

Welcome, Rainier Connect is now providing your Click! Cable TV. Please be assured that there will be no disruption to service and very few changes for you.
 

Do I need to update my credit card billing information?

Yes, your credit card information will not transfer. Do not call our office to provide your credit card information, see the instructions below.
 
Rainier Connect is PCI compliant, which means we will not ask or take your credit card payment over the phone, this protects both you and our employees.
 
All credit card information can be entered online at https://mybroadbandaccount.com/Click/ or you can call our automated, secure telephone number at 253.683.2206. 
 
If you call the secure phone number at 253.683.2206, you will need the phone number on your Click! Cable TV account, and your Click! Cable TV PIN (most likely the last 4 digits of your social security number). The phone system will prompt you to update your credit card information. 
 

How do I pay my bill online?

Please click on this link: https://mybroadbandaccount.com/Click/ 
 
Your bill will look just like the bill pay you are used to on the Click! Network. Please update your auto-pay or pay online, this is the only account infomation that did not transfer, to protect you. If you set up a recurring payment, that's it! If you want to pay monthly, please log in as you would normally each month to pay your bill.
 
It will be several months before you will see any changes to the look of your bill as it will take some time for us to merge our billing systems. If you are both a Click! Cable TV subscriber and a Rainier Connect subsriber, you will need to continue to pay the separately until our billing systems merge. We will send notifications and post updates on our website and Facebook page to keep you as up to date as possible and make sure you know exactly how the new bill will look. If you also have internet or phone service with us, once we have a single billing system you will also receive a single bill for all of your services.
 
If you ever have questions, you can always give us call and we will be happy to answer all of your questions. 
 

Where do I mail my payment?

If you are submitting payments through any service other than logging into the this link: https://mybroadbandaccount.com/Click/, you will simply need to update the payment information to Rainier Connect.
 
The payment address for Click! Cable TV does not change and will continue to be: 
PO Box 11625
Tacoma, WA 98411-6625
 

Is the office location changing?

We have several offices. The closest is most likely our Tacoma office at: 2516 Holgate St in Tacoma, WA. Our office hours are Monday thru Friday, 8:30am-5:00pm. You can pay your bill in person and make any needed account changes. Due to the COVID-19 health crisis, our lobbies are currently closed, but we will post here and on our Facebook page when they are open again. Once we are all healthy, we would love the opportunity to meet you. 
 
Customer Care representatives are also available by phone at 253.683.4100 Monday thru Friday until 7:00 pm, excluding holidays.
 
The current Click! Cable TV lobby is no longer be open for cable TV customers.
 

Where is my online What's On Now TV guide? 

You online guide is located here: http://online.tivo.com/start/guide. You will need to enter your zip code and select your Click! Cable TV lineup to see your custom view.

How do I log into my WatchTV Everywhere account?

Click! Customers can still access their WatchTV Everywhere account at www.watchtveverywhere.com select Click! as your provider.  

Will my pricing change? 

Your pricing and channel line-up will remain the same at this time. We will be launching our Stream TV in coming months, watch for updates! You may be able to lower your bill by switching to our Stream TV service. 
 

What will be different?

The main difference you will experience immediately is the 24/7 support. If you ever need anything, simply call 888.988.8508 and we will be happy to take care of your support needs. 
 

What changes can I expect if I currently have service with Rainier Connect?

The great news is that initially there will not be any changes to your account as a Rainier Connect subscriber. If you also have Click! Cable TV, your bills will soon come from a single provider. This billing transition will happen over the next six months and we will provide regular updates to all customers. 
 
If you are a customer of Rainier Connect and Click! Cable TV, you will need to continue to make separate payments until our billing systems are merged. We anticipate this will occur in September, but will provide additional information when we have dates for specific changes.