Welcome Click! Cable TV Customers!

Click here for an Update on the Click Network! Transition

 
As of April 1, 2020, Rainier Connect will be providing service to all Click! Cable TV and Internet customers. We will be operating under an IRU agreement. This means that Rainier Connect, will provide the service and support to existing Click! Cable and Internet customers. 
 

What happens if my service is with another Internet Service Provider on the Click! Network?

All Internet Service Providers were provided notice before the end of 2019 that service contracts with Click! Cable TV would not be renewed and/or would expire on or before March 31, 2020. You may have received a letter from Tacoma Public Utilities with additional information the first week of March. It is the responsibility of your service provider to notify you of any changes to the service they provide and we do not have access to your account information unless you are our customer. We are no longer in discussions with other providers on the network and all services will need to move to Rainier Connect.

If you have concerns, or would just like to avoid all service interruptions, please contact our office at 253.683.2200. We are currently running special pricing to Switch & Save before March 31, 2020 and it can all be done without having to schedule an in-home appointment. This pricing will be your new rate moving forward.

To start the process to Switch & Save today, click here! Once you complete the form we will reach out to finalize payment options and provide instructions on how to complete the switch. 
 

How do I pay my bill?

From now until March 31, please pay your bill as you normally would with Click. After March 31, we will activate a link that will look just like the bill pay you are used to on the Click! Network and then you can update your auto-pay or pay online. We will post new information here with the link to make it as simple as possible.
 
It will be several months before you will see any changes to the look of your bill as it will take some time for us to merge our billing systems. We will send notifications and post updates on our website and Facebook page to keep you as up to date as possible and make sure you know exactly how the new bill will look. If you also have internet or phone service with us, once we have a single billing system you will also receive a single bill for all of your services.
 
If you ever have questions, you can always give us call and we will be happy to answer all of your questions. 
 

Where do I mail my payment?

If you are submitting payments through any service other than logging into the Rainier Connect website, you will simply need to update the payment information to Rainier Connect.
 
The payment address for Click! Cable TV does not change and will continue to be: 
PO Box 11625
Tacoma, WA 98411-6625
 

Is the office location changing?

We have several offices. The closest is most likely our Tacoma office at: 2516 Holgate St in Tacoma, WA. Our office hours are Monday thru Friday, 8:30am-5:00pm. You can pay your bill in person and make any needed account changes. 
 
Customer Care representatives are also available by phone at 253.683.4100 Monday thru Friday until 7:00 pm, excluding holidays.
 
The current Click! Cable TV lobby will no longer be open for cable TV customers.
 

Will my pricing change? 

Your pricing and channel line-up will remain the same at this time. In fact, you may be able to lower your bill by switching to our Stream TV service. 
 

What will be different?

The main difference you will experience immediately is the 24/7 support. If you ever need anything, simply call 888.988.8508 and we will be happy to take care of your support needs. 
 

What changes can I expect if I currently have service with Rainier Connect?

The great news is that initially there will not be any changes to your account as a Rainier Connect subscriber. If you also have Click! Cable TV, your bills will soon come from a single provider. This billing transition will happen over the next six months and we will provide regular updates to all customers. 
 
If you are a customer of Rainier Connect and Click! Cable TV, you will need to continue to make separate payments until our billing systems are merged. We anticipate this will occur in September, but will provide additional information when we have dates for specific changes.