A Single Bill for All of Your Services!
How do I pay my bill?
On Monday, October 19th you can log in at the top right hand corner of this page under My Account. If you only have Click! Cable TV, you will be assigned a new account number. We will be sending you information on how to access the online payment and pay by phone. Once you have your new account number, you can create a new account in SmartHub to access all of you billing in a single location. Click here to see a step by step process to set up your new account.
If you have both Internet and Click! Cable TV, please check your account (your Rainier Connect log in information has not changed) and you will now see your Cable TV services.
Please watch your email for your account login information.
Where do I mail my payment?
If you are submitting payments through any service other than logging into the Rainier Connect website, you will simply need to update the payment information to:
What will be different for customers with Internet and Cable TV?
Your Internet and Cable TV bill is now combined and due on the same date. If you had autopay, the total bill will now be processed together on the same date. Your first bill will include all balances and credits from your Cable TV account.
What will be different for customers with only Click! Cable TV?
If you previously had autopay set up with your Click! Account – to protect your credit card information, auto-pay did not transfer, you will need to set it up beginning Monday, October 19th, using the Rainier Connect SmartHub. There is also a SmartHub app that can be downloaded at your app store.
The first time you log into your new Rainier Connect account you must select "New User." You will need your new account number, which will be issued to the email on your account or on your next bill and the email address that you had on file with your Click! account. Please be aware that your bill due date may shift and will be clearly indicated on your next bill.
Should you have concerns or questions about any of the changes, please contact our offices at 253.683.4100. Our representatives are here to help Monday-Friday from 8:30 am-7:00 pm.
Again, we thank you for allowing us to be your provider.
Thank you for being a loyal customer.
Published monthly rates include paperless billing. Mailed statements will be charged $2.00 per mailing.