How do I correctly configure my email to use my password when checking and sending messages?

Issue: 

How do I correctly configure my email to use my password when checking and sending messages?

Solution: 

Thunderbird

  • Click on “Account Settings” (usually on the “Tools” menu)
  • At the bottom of the list of accounts on the left side of your screen, click “Outgoing Server (SMTP)”.
  • On the top right of the Account settings dialogue box you will have one or more outgoing servers. Select default, which might mention ‘mail.rainierconnect.com’ and click ‘Edit’.
  • Confirm that the server name is mail.rainierconnect.com. 
  • Check “User name and password” the username is usually located before the @ sign in the email address, or the username you use to log into Rainier Connect Webmail. The first time you send, Thunderbird may ask you for your Rainier Connect email password.
  • If the port number listed is “25”, change it to “587” or “none” for “connection security” Click “OK” and try sending again.

Outlook Express and Windows Mail

  • Click on “Tools”, then choose “Accounts” from the drop-down menu.
  • Click on the “Mail” tab.
  • Highlight your Rainier Connect email account, and then click on “Properties”.
  • On the “Servers” tab, check that you are using Rainier Connect’s SMTP server. (Outgoing mail (SMTP) should read mail.rainierconnect.com).
  • Make sure there is a check in “My server requires authentication” .
  • Now click on the “Settings” button and check the box next to “Use same settings as my incoming mail server”, then click “OK” on the Outgoing Mail Server dialog box.
  • Next, click on the Advanced tab. Under ‘Server Port Numbers’ change the Outgoing mail server port from 25 to 587.  Do not check any other options on this screen.  Just click “OK”, then click “Close”.
  • Create a new message and try sending to test your mail.

Outlook 2007 and 2010 (and Outlook 2003 SP2 and above)

  • Click on the “Tools” menu and choose “Account “Settings from the drop-down menu.
  • Select the relevant Rainier Connect email account from your list of accounts and click the “Change” button (third from the left above that line).
  • Make sure that the “Outgoing mail server (SMTP)” box reads mail.rainierconnect.com.
  • Click the “More Settings…” button toward the bottom right.
  • Click the “Outgoing Server” tab and ensure “My outgoing server (SMTP) requires authentication” is checked. Select “Use same settings as my incoming mail server”. “Require secure password authentication” should NOT be checked.
  • Click the “Advanced” tab.
  • For “Outgoing server (SMTP)”, remove “25” if that is what you have, and first try entering 587. 

Outlook 2003

Older releases of Outlook 2003 use port 465 for a secure connection, and want port 587.

  • Click on the “Tools” menu and choose “Email Accounts”.
  • Select “View” or “Change existing e-mail accounts” then click “Next.” Select the relevant Rainier Connect email address and click the “Change…” button.
  • Make sure that the “Outgoing mail server (SMTP)” box reads “mail.rainierconnect.com.”
  • Click the “More settings…” button to the bottom right.
  • Now Click the second tab, “Outgoing Server” and ensure “My outgoing server (SMTP) requires authentication” is checked. 
  • Select “Use same settings as my incoming mail server”. (Note that “Require secure password authentication” should NOT be checked.)
  • Now click the right-hand tab, “Advanced”.
  • For “Outgoing server (SMTP)”, type 587.  Make sure the box next to “This server requires a secure connection (SSL)” is NOT checked.
  • Click “OK” then “Next” then “Finish”.

Windows Live Mail 2009

  • Click on the “Tools” menu and choose “Accounts”.
  • Right-click on your email account and choose “Properties…”
  • Click on the second tab, “Servers”
  • Ensure “my server requires authentication” is checked. (If you click the “More settings…” button, it should show “Use same settings as my incoming mail server”)
  • Click the “Advanced” tab to the top right.
  • In the top box “Outgoing server (SMTP)” try 587.
  • Click “OK” and “Close”.

Windows 8 Mail

  • Start Windows 8 mail wave your mouse over the bottom right of the screen to get the “charm menu” Choose “settings”, then “accounts”.
  • Select your Rainier Connect account.
  • Scroll down to the “Outgoing (SMTP) email server”. On earlier versions port 25 may not work correctly, so use port 587.
  • Check the “requires authentication” and “use same settings” boxes as well then click “Connect”.

Apple Mail (Mac OS X)

  • Click on the “Mail” menu then choose “Preferences”.
  • Click the Accounts icon “@” along the top of the screen.
  • Select your Rainier Connect account then Select the “Account information” tab.
  • At the bottom should be “Outgoing Mail Server (SMTP)”. To the right of that click the list, and choose “Edit SMTP server list”.
  • Older versions of Apple Mail: If there is no list, there may be a button marked “Outgoing server” to click and the port setting is more likely to be relevant. See “Older version” below. Otherwise continue immediately below.
  • Newer version: click the Account Information and ensure the server name is mail.rainierconnect.com. 
  • Click “Advanced”, then “Authentication” and change to “Password”. Your user name is usually the part before the “@” sign in your email address.
  • Make sure you are using the default ports (25, 465 and 587), Click “OK” and save and try again.
  • If this still doesn’t work, go back to the Account Information > SMTP list > Advanced and try port 587 and try again. 
  • Older version: you should have a box marked “SMTP Server Options”. Ensure “Outgoing mail server” is “mail.rainierconnect.com”, change server port to 587, Authentication=password, and user name and password as above.

Outlook 2011 for Mac

  • Start Outlook
  • Click on the “Tools” menu, then select “Accounts”.
  • You probably just have one account on the left-hand side. If you have more than one, select the Rainier Connect account.
  • Down the bottom you should have “Outgoing server” which should be mail.rainierconnect.com. Under that, make sure “Override default port” is checked.
  • The box to the right of the “Outgoing Server” should read “587”.
  • Then click “More Options.”
  • Click “Authentication” and select “Use Incoming server info” then click “OK” and close the Accounts window.
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