There was a power outage and now I can't connect. What can I do?

Issue: 

There was a power outage and now I can't connect. What can I do?

Solution: 
  1. Leave your computer on and unplug the power to the Broadband modem (only the modem) for approximately one minute.
  2. Plug the modem back in, then reboot your computer and try to reconnect.
Support Topic: 
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