I'm getting Error 629:Port disconnected by the remote computer

Support » Knowledgebase » I'm getting Error 629:Port disconnected by the remote computer
Issue: 
I'm getting Error 629:Port disconnected by the remote computer
Solution: 

Error 629 can be caused by several issues. Below are some causes and possible solutions.

    Invalid Login Information
  1. Double-click the Rainier Connect icon you use to connect to the internet.
  2. You will see your user ID in the User Name box. Double check the spellingof your user ID. Make sure that you have a capital P at the end of your user ID. For example if your user ID is jdoe, you should have jdoeP in this box.
  3. In the Password field, you should see numerous asterisks (*). Delete all the asterisks and retype in your password. Click Dial to connect to see if you still receive the same error.

Modem Incompatibility

Your modem may not be fully compatible with our system. Customers with WIN modems (software based modems) may experience more problems than customers with hardware based modems. To check if you have a WIN modem, do the following

    Windows 95 / 98 / ME / 2000
  1. Go to Start. Select Settings, then Control Panel.
  2. Windows XP - Go to Start and select Control Panel.
  3. Double-click the Systems icon.
  4. (Windows XP users: if you see a link on the left side of the screen to Switch to Classic View, click the link and then double-click the Systems icon.)
    • Windows 95 / 98 / ME - Click the Device Manager tab.
    • Windows 2000 / XP - Click the Hardware tab and click Device Manager.
  5. Scroll through the list of devices, then click the "+" next to Modems.
  6. This will show you the brand name of your modem. If you see WIN, LT, or Soft in the name, you have a software based modem. Rainier Connect recommends purchasing a new hardware based modem.
    Modem trying to connect at a higher speed Double
  1. click the Rainier Connect icon you use to connect to the internet.
  2. Click the Properties button.
  3. In the General tab, you should see towards the top Connect Using with a box below showing your computer's modem. Click the Configure button next to your modem.
  4. In the Maximum Speed (bps) box, select a slower speed, such as 19200 or 38400. Click OK, then OK again. Try reconnecting.
    Telephone line noise or other interference
  • Plug a telephone directly into the same jack where your computer plugs in to see if you hear static. If so, contact your telephone provider to have your phone lines checked. Depending on the problem that is found, there may be charges from your telephone company to repair the line.
  • If you have a splitter on the telephone jack that your computer plugs into, try removing the splitter to see if that resolves the problem. If so, you may want to purchase a new splitter.
  • Check the length of the telephone cord between your computer and the telephone jack. Optimum length is less than 10 feet. If your telephone cord is longer than 10 feet, try using a shorter telephone cord.
  • Even if you could not hear static on the line, there may be enough interference to cause connection problems with the modem, but not enough to be audible to hear you. You may still want to have your telephone line checked.
    • Support Topic: 
    Internet
    Support Type: 
    Troubleshooting
    Published by SWECKER on Wed, 2012-01-04 23:17