Error 629 can be caused by several issues. Below are some causes and possible solutions.
- Invalid Login Information
- Double-click the Rainier Connect icon you use to connect to the internet.
- You will see your user ID in the User Name box. Double check the spellingof your user ID. Make sure that you have a capital P at the end of your user ID. For example if your user ID is jdoe, you should have jdoeP in this box.
- In the Password field, you should see numerous asterisks (*). Delete all the asterisks and retype in your password. Click Dial to connect to see if you still receive the same error.
Your modem may not be fully compatible with our system. Customers with WIN modems (software based modems) may experience more problems than customers with hardware based modems. To check if you have a WIN modem, do the following
- Windows 95 / 98 / ME / 2000
- Go to Start. Select Settings, then Control Panel.
- Windows XP - Go to Start and select Control Panel.
- Double-click the Systems icon.
- (Windows XP users: if you see a link on the left side of the screen to Switch to Classic View, click the link and then double-click the Systems icon.)
- Windows 95 / 98 / ME - Click the Device Manager tab.
- Windows 2000 / XP - Click the Hardware tab and click Device Manager.
- Scroll through the list of devices, then click the "+" next to Modems.
- This will show you the brand name of your modem. If you see WIN, LT, or Soft in the name, you have a software based modem. Rainier Connect recommends purchasing a new hardware based modem.
- Modem trying to connect at a higher speed Double
- click the Rainier Connect icon you use to connect to the internet.
- Click the Properties button.
- In the General tab, you should see towards the top Connect Using with a box below showing your computer's modem. Click the Configure button next to your modem.
- In the Maximum Speed (bps) box, select a slower speed, such as 19200 or 38400. Click OK, then OK again. Try reconnecting.
- Telephone line noise or other interference