No Sound - Cable TV Issues

Issue: 

No Sound

Solution: 
  • Properly plug your television and digital cable terminal into an electrical outlet.
  • Verify that the mute button is not in use.
  • Make sure all cables are properly connected.
  • Make sure the television power is turned ON.
  • If your settop includes a VCR and/or stereo, make sure they are properly connected to the DCT.
  • Make sure your television is tuned to the proper output channel (3 or 4).
  • Make sure the volume is turned up.
  • If the problem is with channels below 100, check the SAP setting, referring to the handbook provided by the manufacturer of your television.
  • For channels above 100, check the Language Preference setting in the Program Guide Settings Menu.
Support Topic: 
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