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The Federal Universal Service Fund (USF) helps provide affordable telecommunication services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries and rural health care providers. The USF is collected from...
End user charges are fee authorized by the Federal Communications Commission (FCC) for providing access to, and maintenance of, the local telecommunications networks.
One time charges and credits occur if you add or cancel services during the month. Depending on the date when services were activated or deactivated, you will be charged or credited for the days remaining in the current month. Service order, premise visit or other charges may apply.
Your first bill (which arrives on or about the fifth of the month) covers more than one month of service. It includes partial charges from the day you connected to the end of that month and the next full month of services. Charges for the month you connected are prorated, which means the monthly...
Verify that the batteries are working by pressing the power button to see if the red light at the top of the remote turns ON. If it does not, replace the batteries. Point the remote control directly at the Rainier Connect digital cable terminal when changing channels. Make sure you...
If the TV or VCR is cable-ready, there will be a switch or menu selection for "TV/ CATV". Note: Sometimes the "TV/CATV" mode is selected via the TV's remote and not on the TV itself. Also, some remotes operate via a "Menu", and the menu must be used to access...
If you have a cable box: The box does NOT work properly when using the keypad on the box. You have the option of exchanging the box and remote control at Rainier Connect office or contacting Rainier Connect customer service to schedule an appointment for the exchange. The box works properly...
If you are experiencing decreased audio on some premium channels or you are having difficulty hearing the dialogue, but the background sounds come through clearly, the "Audio: Range" is out of adjustment. To correct this, push the SETTINGS button twice. Locate "Audio: Range...
If you hear a static type sound, or buzzing in the audio while you watch a program, the audio settings between your TV and the converter may not be set in optimal quality range. You can correct these settings by doing the following: Using the volume control buttons on the television itself (not...
If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. The SAP feature allows your TV, VCR or Digital Cable box to tune in a second "track" of audio programming. Not all...

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