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If a payment is refused by your bank for any reason, including insufficient funds, closed or unauthorized accounts, you will be charged a $20 NSF fee by Rainier Connect along with any usual bank charges. Additionally, Rainier Connect will suspend all future automatic deductions. If you do have a...
If you know that you will not be able to make your Rainier Connect bill this month, please contact our offices 8:30 AM – 5:00 PM, Monday through Friday. One of our Customer Care Representatives will gladly discuss any payment arrangements. Calling promptly to discuss payment arrangements may...
To change the name on your Rainier Connect bill or to authorize another person on your account, the Account holder must call your local Rainier Connect office.
This surcharge is mandated by local governments to help pay for emergency services. The money collected from this charge is forwarded directly to the appropriate entity.
The Federal Universal Service Fund (USF) helps provide affordable telecommunication services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries and rural health care providers. The USF is collected from...
End user charges are fee authorized by the Federal Communications Commission (FCC) for providing access to, and maintenance of, the local telecommunications networks.
One time charges and credits occur if you add or cancel services during the month. Depending on the date when services were activated or deactivated, you will be charged or credited for the days remaining in the current month. Service order, premise visit or other charges may apply.
Your first bill (which arrives on or about the fifth of the month) covers more than one month of service. It includes partial charges from the day you connected to the end of that month and the next full month of services. Charges for the month you connected are prorated, which means the monthly...
Verify that the batteries are working by pressing the power button to see if the red light at the top of the remote turns ON. If it does not, replace the batteries. Point the remote control directly at the Rainier Connect digital cable terminal when changing channels. Make sure you...
If the TV or VCR is cable-ready, there will be a switch or menu selection for "TV/ CATV". Note: Sometimes the "TV/CATV" mode is selected via the TV's remote and not on the TV itself. Also, some remotes operate via a "Menu", and the menu must be used to access...

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