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DVR stands for Digital Video Recorder. With DVR, you can easily record your favorite shows without tapes, without a VCR, or without troublesome timers.  With the touch of a button, you can pause live TV, view an instant replay, rewind your favorite scenes, or play your show in slow motion. You can...
Parental Locks allow you to restrict viewing and purchases of TV programming based on your viewing preferences. Set a personalized 4-digit PIN and you can place Locks on selected ratings, channels and titles. You can also hide adult titles from being displayed on screen. Set up and change your...
A NIC (or "NICK") is a Network Interface Card, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.
No, Technical Support is available by phone 24 hours a day at no charge to our customers.
Ordering Pay-Per-View From the Main Menu or Quick Menu, select PPV to go to the PPV Search Menu. You can search by title, time, events, or adult programming. When you find a program of interest, highlight the title and press OK for the Information Screen. To purchase a program, highlight...
Find the corresponding description for each section at the bottom of this page. Primary Billing Number and Member NumberPlease have both numbers available when calling customer care. Due DateYour bill must be paid in full on or before this date to avoid possible late fees. Payment...
If a payment is refused by your bank for any reason, including insufficient funds, closed or unauthorized accounts, you will be charged a $20 NSF fee by Rainier Connect along with any usual bank charges. Additionally, Rainier Connect will suspend all future automatic deductions. If you do have a...
If you know that you will not be able to make your Rainier Connect bill this month, please contact our offices 8:30 AM – 5:00 PM, Monday through Friday. One of our Customer Care Representatives will gladly discuss any payment arrangements. Calling promptly to discuss payment arrangements may...
To change the name on your Rainier Connect bill or to authorize another person on your account, the Account holder must call your local Rainier Connect office.
This surcharge is mandated by local governments to help pay for emergency services. The money collected from this charge is forwarded directly to the appropriate entity.

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