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The cable modem must be DOCSIS compatible; however, even if a cable modem is DOCSIS compatible doesn't guarantee it will work properly with our system. If you are not leasing or purchasing your cable modem from Rainier Connect, we recommend you bring the modem into our office prior to...
Are you currently experiencing intermittent connectivity or slow speeds? If your cable modem is not found on the list below, there is a possibility that your modem is at the end of it's life and needs to be replaced. Please contact customer care at 253.683.4100. Approved cable modems for...
Stream TV Quick Start User Guide
Click here to watch Stream TV online.
Click here for a Stream TV set-top box user guide.
Click this link for instructions to create and log into SmartHub to manage and make payments online. 
Short for Public, Educational, and Governmental, the PEG fee is a flat fee charged to cable subscribers. In compliance with the 1984 Cable Franchise Policy and Communications Act, this fee helps to fund local organizations to provide training and access to media technology and cable...
If you already have an online account set up, simply visit SmartHub and sign in.  Online payments are free and allow you to pay your bill using your debit card or credit card. You can even set up automatic payments, or pay just one month at a time.
This reference focuses on setting up Microsoft Office 365 Outlook. These settings are also similar in other versions of Microsoft Outlook. You can use this reference to set up previous versions of Microsoft Outlook. To Set Up Your E-mail Account in Outlook In Outlook, select "...
Supported Devices Below are a sample of popular devices that will work with your Stream TV, click here for a complete list of supported devices. Stream TV doesn’t require a special cable box or installation. It works with your Rainier Connect Internet connection. You can use many...

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