Update: Maintenance is complete.
Network maintenance NW Tacoma: Wednesday, September 15th from 12:00am-6:00am
Rainier Connect will be performing maintenance on internet services in Northwest Tacoma, which includes areas around west slope, north end, Stadium, and downtown on Wednesday, September 15th, 2021, between 12:00am - 6:00am.
Once it begins the maintenance is expected to interrupt service for up to 4 hours.
Once complete, all services should automatically be restored. If your service does not recover, please power cycle your modem and router (unplug your modem and router from power outlet for 1 minute and then plug back in to power outlet). If that does not restore your service, please call 800-832-5725 to work with our support team.
We will update on Facebook and at www.rainierconnect.com once the maintenance is complete. If you have an email on file, we are sending a notice via email if it is expected to impact your location. If you have signed up for SmartHub text messages those have gone out as well.