Contact Us

Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email or stop by. We look forward to assisting you.

  • Help and Support

    Visit our Customer Self-Help Support site for access to how-to information, user guides and troubleshooting tips.
    Available 24 hours a day, 7 days a week.

  • Email Us

    If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours.
    Exceptions: Holidays or multiple questions may take longer.

  • Phone

    Customer Care:

    Centralia Customer Care:

Eatonville Customer Care:

  • Stop by

    All Offices are Open: Monday – Friday 8:30 am to 5:00 pm. Customer Care representatives are now available by phone until 7:00 pm!
    (excluding holidays)

    • Tacoma:
      2516 Holgate St
      Tacoma, WA 98402
    • Eatonville:
      104 Washington Ave N
      PO Box 639
      Eatonville, WA 98328

    • Centralia:
      1417 Kresky Ave
      Suite 1
      PO Box 683
      Centralia, WA 98531

    • Mail Payments to:
      PO BOX 34540
      Seattle, WA 98124-1540


    • Payment Drop Box:
      No Cash
      2320 South 78th Street
      Tacoma, WA 98409