Careers

Careers


Warehouse Specialist

 - Tacoma, WA

Position Summary:

The primary responsibilities of this position will be staging daily materials for jobs (Fiber optic, Coax, CPE materials and supplies), inventory control, receiving of shipments, and maintaining a clean safe warehouse. This position will work primarily with the Outside Plant Technicians to make sure they have what they need to complete jobs. Also work with our Accounting team to keep accurate inventory of all materials. Must be self-driven, have good time management skills and able to work independently as well as in a team to complete tasks. Will drive between our locations delivering equipment and supplies as needed. 

Essential Duties & Responsibilities:

  • Understand upcoming job needs and stage next day loads for morning load times.
  • Practice safe warehouse procedures, identify potential hazards, and recommend improvements to standard procedures.
  • Identify and improve processes to increase efficiency and minimize mistakes.
  • Quote, Order & Receive supplies from vendors to maintain adequate inventory of materials to facilitate job orders.
  • Maintain inventory integrity within our system by making sure all inventory transactions are accounted for in the database.
  • Organize warehouse and keep free of clutter.
  • Conduct complete inventories per schedule.
  • Other duties as needed.

      Qualifications:

  • Ability to multitask and prioritize workloads independently.
  • Computer Skills
  • Ability to learn and understand company’s products and programs.
  • Must be able to communicate, collaborate and cooperate with vendors, peers and managers as necessary to meet company objectives.
  • Must possess a valid driver license and have the ability to be insured under company policy.

       Education: 

  • High School Diploma or GED

      Experience:

  • Strong interpersonal communication skills and the ability to establish and maintain effective working relationships.
  • Ability to effectively communicate, present information and respond to questions both verbal and written.
  • Ability to drive a forklift and complete forklift certification course
  • Strong attention to detail and ability to work quickly while maintaining a high priority to safety.
  • Ability to frequently lift, push, and slide items that typically weigh up to 75lbs

Premise Installation Technician

 - Tacoma, WA

Position Summary

The primary responsibility of this position is providing an installation and trouble resolution experience that must be second to none!  Our team installs residential and commercial data, voice & Cable TV/Stream TV services. Installing & supporting these services requires a solid understanding of general networking and ability to trouble shoot. This position allows you the opportunity to work with customers at different levels of technical comfort, a variety of end user devices and network designs which makes our job always exciting because every customer and ever trouble is different than the last.  If you are looking for a challenging opportunity and to be somebody’s technical super hero every day this is the job for you!

Duties & Responsibilities

  • Manages daily schedule to timely install and repair customer services on the daily schedule.
  • Follows internal processes to properly document and record work done at customer location.
  • Manages truck inventory properly assigning devices according to internal processes.  
  • Collaborates with other departments for complex troubles and installations.  
  • Educates customers on products and services that best match their technical needs.
  • Must enjoy working in a fast paced, high-volume environment with the ability to quickly adapt to change. You won’t get bored here!
  • Keep an eye open for trends that may indicate an outage and reports it to appropriate team for resolution.  The faster we fix it, the fewer customers affected! 
  • Has regular, consistent and punctual attendance.
  • Must be able to work evenings and weekends, variable schedule(s) and overtime as necessary.

Qualifications

  • Must have excellent phone and people skills as well as maintain the ability to multi task and prioritize workloads independently.
  • Ability to learn and understand the company's products and services.
  • Knowledge of most common versions of PC and MAC Operating Systems.
  • General knowledge of voice services, cable TV and data technologies.
  • Knowledge of analog and digital circuit concepts.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several variables in standardized situations.
  • Ability to apply logic, creativity and good judgment to resolve problems.
  • Must be able to communicate, collaborate and cooperate with vendors, customers, peers and managers as necessary to meet company objectives.
  • Must possess a valid driver's license and have the ability to be insured under the company policy.

Education

  • High School Diploma or General Education Degree (GED) is required.
  • Technical Degree or Equivalent Experience in Electronics, Telecommunications or Information Technology preferred. 

Experience

  • Three to five years of customer support and/or technical support experience, preferably in the telecommunications / Internet industry.
  • Three to five years of customer service experience.

Advanced Technical Support

- Tacoma or Eatonville

Position Summary

The primary responsibility of this position is providing our customers with Advanced Technical Support that must be second to none!  Our team handles escalated tickets from our Tier 1 team for voice, internet and cable TV related problems primarily over the phone and occasionally in person in our lobby or at the customer’s site.  While this is not a Tier 1 helpdesk, it is an entry level position and requires somebody with a big appetite to learn.  In addition to supporting our customers by phone and in the office this person will also have the opportunity to do some onsite work.  Site work involves installation of voice and data modems for both residential and commercial customers.  This position allows you the opportunity to work with customers at different levels of technical comfort, a variety of end user devices and network designs which makes our job always exciting because every customer and ever trouble is different than the last.  If you are looking for a challenging opportunity and to be somebody’s technical super hero every day this is the job for you!

Duties & Responsibilities

  • Responds timely to escalated trouble tickets, keeping the customer’s experience top priority.
  • Escalates complex troubles to the appropriate departments after thorough trouble shooting.
  • Educates customers on products and services that best match their technical needs.
  • Must enjoy working in a fast paced, high-volume environment with the ability to quickly adapt to change. You won’t get bored here!
  • Performs onsite service installations and trouble shooting.
  • Keep an eye open for trends that may indicate an outage and reports it to appropriate team for resolution.  The faster we fix it, the fewer customers affected! 
  • Has regular, consistent and punctual attendance.
  • Must be able to work evenings and weekends, variable schedule(s) and overtime as necessary.

Qualifications

  • Must have excellent phone and people skills as well as maintain the ability to multi task and prioritize workloads independently.
  • Ability to learn and understand the company's products and services.
  • Knowledge of most common versions of PC and MAC Operating Systems.
  • General knowledge of voice services, cable TV and data technologies.
  • Knowledge of analog and digital circuit concepts.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several variables in standardized situations.
  • Ability to apply logic, creativity and good judgment to resolve problems.
  • Must be able to communicate, collaborate and cooperate with vendors, customers, peers and managers as necessary to meet company objectives.
  • Must possess a valid driver's license and have the ability to be insured under the company policy.

Education

  • High School Diploma or General Education Degree (GED) is required.
  • Technical Degree or Equivalent Experience in Electronics, Telecommunications or Information Technology preferred. 

Experience

  • Three to five years of customer support and/or technical support experience, preferably in the telecommunications / Internet industry.
  • Three to five years of customer service experience.

Systems Administrator

 - Tacoma, WA

What does a Systems Administrator do at Rainier Connect?

As a Systems Administrator at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems.  This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Systems Administrator to perform on a regular basis: 

  • Build and maintain servers, both hardware and virtual
  • Diagnose problems with server/service availability
  • Support 3rd party applications in both internal and customer facing scenarios
  • Create detailed documentation and systems diagrams
  • Work closely with the network engineering team to create and support new systems and services
  • Develop and support internally created applications and services
  • Work with a Linux command line efficiently and effectively
  • Perform after-hours maintenance (OS/software updates/patches/etc.) on regular intervals
  • Design new solutions using open source and commercial products
  • Provide impromptu training for team members and our technical support group

What qualifications are important for this position?

The ideal candidate will have at least 5 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Administrator in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

 

Systems Technician

 - Tacoma, WA

What does a Systems Technician do at Rainier Connect?

As a Systems Technician at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems.  This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Sytems Technician to perform on a regular basis: 

  • Install, maintain, and troubleshoot services associated with virtual infrastructure.
  • Install, maintain, and troubleshoot storage solutions.
  • Performs and maintains backups.
  • Maintains equipment and software inventory.
  • Monitors systems for security violations, abnormal operating problems, resource issues, etc. 
  • Performs and schedules routine and preventive maintenance on systems.
  • Participates in determining cause of system or application failures.
  • Front line support for employees with computer, software, or mobile device issues. 
  • Read, interpret, and complete service orders, trouble tickets, work orders, and network diagrams.

What qualifications are important for this position?

The ideal candidate will have at least 2 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

 

Network Technician

 - Tacoma, WA

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Network Technician to perform on a regular basis: 

  • Manage carrier grade switches such as a MetaSwitch
  • Install, configure, and test fiber to the premise equipment
  • Install, maintain, troubleshoot and repair DWDM systems 
  • Install, maintain, troubleshoot and repair central office equipment
  • Provide support or technical advice to sales representatives 
  • Troubleshoot with commercial customers over the phone and in person
  • Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
  • Install, maintain, and troubleshoot services associated with streaming IPTV product.
  • Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email if this posting is interesting and explain why you are qualified for this position. Be sure to include your resume and use Network Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license. 

CATV Maintenance Technician

 - Tacoma, WA

Job Duties & Responsibilities:

  • Identify faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, picture quality.
  • Correct these faults by adjusting, repairing or replacing passive or active components, including power supplies and power inserters.
  • Perform signal egress/ingress detection; sweep alignment; installations; troubleshooting; test point measurements; system balance and preliminary proofs.
  • Perform emergency restoration of signal outages in the feeder/distribution and trunk systems.
  • Complete work assignments generated through technician follow-up requests, including unresolved technician work orders.
  • Activate new plant and perform preliminary proof.

Skills Required:

  • 3 years CATV experience or related work history in the cable tv industry.
  • Understanding of and ability to use: signal level meter, volt-ohm meter, cable locator egress monitoring devices, AC clamp meter television test set, spectrum analyzer basic time domain reflectometer, system maps sweep gear.
  • Apply technical expertise to a variety of situations, evaluate problems and implement the best solution.
  • Work independently, within broad guidelines of procedures and goals.
  • Maintain a professional attitude and appearance at all times.

Special Requirements:

  • Confidence working in/on buckets, ladders and utility poles at heights of up to 36 feet.
  • Lift up to 100 lbs.
  • Work outdoors in all types of weather.
  • Able to work a variety of schedules in order to provide needed coverage, for both normal and on-call duty.
  • High school diploma or equivalent.
  • Valid driver’s license with excellent driving record.
  • Perform other related duties and tasks as assigned or as become evident.

Customer Service & Sales Representative

 - Tacoma, WA

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for both 8:15am - 5:00pm & 10am-7pm shifts.

Compensation for this position is $16.50-$18.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to careers@rainierconnect.net, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402		 By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.