Careers

Internship

- Tacoma, WA

Join our Intern Program and learn about the Telecommunications industry! Our program offers hands-on, real life experience to develop your professional skills while working with one of the most innovative telecommunication companies in the Pacific Northwest.

Current Opening:

Marketing Intern

Summary of Position:
The Marketing Intern will support the day-to-day functions of the Sales & Marketing Department with particular focus on supporting the team Manager. The position will focus on assisting with digital media and various marketing projects.

Major Duties and Responsibilities:

Support day-to-day proactive and reactive communications functions.
Work with the marketing manager to implement digital media strategy including generating daily content, identifying key influencers, daily monitoring of social platforms, and generating digital media reports.
Help to organize department’s collateral materials.
Other duties as assigned.

Interested applicants should submit a resume via the link below and indicate interest in the Marketing internship.

Facilities Technician

- Tacoma, WA

Rainier Connect is currently accepting resumes for a Facilities Technician. Facilities Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them.

For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Facilities Technician" as the subject.

Primary responsibilities include:

Installation of Internet, CATV & Voice services
Installation of aerial or underground coax & fiber drops
Place aerial or underground coax and fiber cable
Educate customers on use of services
Analyze quality and determine acceptability of video/audio delivered upon completion of installation
On call during scheduled time periods, and respond to calls as needed
Operate and maintain assigned vehicle in accordance with company guidelines
Ensure vehicle is stocked with necessary equipment
Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
Maintain a sense of urgency and consistently meet deadlines
Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

Performing coax, copper and fiber splicing
Construction work such as placing cable, installing conduit, and working in open excavations
Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

Comfortable using computers including hand-held models to update work status and check new assignments
Technical training in phone installation, cable installation, fiber installation, or similar field
Current first aid, CPR, or Flagger training is a plus
At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

High-school diploma or equivalent required

Possess a valid state driver’s license and non-negligent driving record

Ability to frequently move/lift 75lbs

Willingness to work outside in all weather conditions

Willingness to work in attics, basements, crawl spaces, manholes and other similar places

Climb poles, ladders, and is comfortable working aloft with hand tools

Work overtime and holidays as service conditions require

Typical traits required for this position:

Excellent customer service skills

Desire to learn new skills

Comfortable supporting customers on site, and in person

Desirable Certifications:

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus

Job Type: Full-time

Pay: $23.00 - $27.00 per hour DOE

Network Technician

- Tacoma, WA

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

Want to learn more?

Below is a short list of typical tasks we would expect a Rainier Connect Network Technician to perform on a regular basis:

Manage carrier grade switches such as a MetaSwitch
Install, configure, and test fiber to the premise equipment
Install, maintain, troubleshoot and repair DWDM systems
Install, maintain, troubleshoot and repair central office equipment
Provide support or technical advice to sales representatives
Troubleshoot with commercial customers over the phone and in person
Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
Install, maintain, and troubleshoot services associated with streaming IPTV product.
Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email if this posting is interesting and explain why you are qualified for this position. Be sure to include your resume and use Network Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

Customer Service & Sales Representative

- Tacoma

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for a 8:45am - 5:15pm shift.

Compensation for this position is $19.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to careers@rainierconnect.net, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402

By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.