Careers

Customer Service & Sales Representative

- Interviewing for both Eatonville and Tacoma locations

Rainier Connect is a premier provider of telephone, cable TV, and internet service in the South Puget Sound. We have a full time position open for a customer care representative in our Eatonville and Tacoma office.

This position actively seeks to create and sustain a relationship with customers by optimizing company benefits, and focuses on the customer’s need by utilizing exceptional customer service skills, technical expertise, and necessary resources. This position also greets and directs customers and performs a variety of other clerical duties such as accepting customer payments, answering and routing telephone calls, as well as providing answers to standard customer questions.

Must have excellent phone, communication, and listening skills as well as maintain and prioritize workloads independently. Must be proficient on computers, be able to communicate, collaborate, and cooperate with vendors, customers, peers, and managers as necessary to meet company objectives. Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications industry.

Hours: Rotating 8 Hour Shifts between 8am and 7pm

Installation Technician

- Eatonville, WA

Rainier Connect is currently accepting resumes for an Installation Technician. Installation Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them. For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Installation Technician" as the subject.

Primary responsibilities include:

Installation of Phone, Cable, and Internet services
Installation of aerial or underground drops
Place aerial or underground copper and fiber cable
Educate customers on use of service
Analyze quality and determine acceptability of video/audio delivered upon completion of installation
On call during scheduled time periods, and respond to calls as needed
Operate and maintain assigned vehicle in accordance with company guidelines
Ensure vehicle is stocked with necessary equipment
Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
Maintain a sense of urgency and consistently meet deadlines
Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

Performing copper and fiber splicing
Construction work such as placing cable, installing conduit, and working in open excavations
Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

Comfortable using computers including hand-held models to update work status and check new assignments
Technical training in phone installation, cable installation, or similar field
Current first aid, CPR, or Flagger training is a plus
At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

High-school diploma or equivalent required

Possess a valid state drivers license and non-negligent driving record

Ability to frequently move/lift 75lbs

Willingness to work outside in all weather conditions

Willingness to work in attics, basements, crawl spaces, manholes and other similar places

Climb poles, ladders, and is comfortable working aloft with hand tools

Work overtime and holidays as service conditions require

Typical traits required for this position:

Excellent customer service skills

Desire to learn new skills

Comfortable supporting customers on site, and in person

Desirable Certifications:

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402

By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.