Careers

Premise Installation Technician

- Tacoma, WA

The primary responsibility of this position is providing an installation and trouble resolution experience that must be second to none! Our team installs residential and commercial data, voice & Stream TV services. Installing & supporting these services requires a solid understanding of general networking and ability to trouble shoot. This position allows you the opportunity to work with customers at different levels of technical comfort, a variety of end user devices and network designs which makes our job always exciting because every customer and ever trouble is different than the last. If you are looking for a challenging opportunity and to be somebody’s technical super hero every day this is the job for you!

DUTIES & RESPONSIBILITIES

Manages daily schedule to timely install and repair customer services on the daily schedule.
Follows internal processes to properly document and record work done at customer location.
Manages truck inventory properly assigning devices according to internal processes.
Collaborates with other departments for complex troubles and installations.
Educates customers on products and services that best match their technical needs.
Must enjoy working in a fast paced, high-volume environment with the ability to quickly adapt to change. You won’t get bored here!
Keep an eye open for trends that may indicate an outage and reports it to appropriate team for resolution. The faster we fix it, the fewer customers affected!
Has regular, consistent and punctual attendance.
Must be able to work evenings and weekends, variable schedule(s) and overtime as necessary.

QUALIFICATIONS

Must have excellent phone and people skills as well as maintain the ability to multi task and prioritize workloads independently.
Ability to learn and understand the company's products and services.
Knowledge of most common versions of PC and MAC Operating Systems.
General knowledge of voice services, cable TV and data technologies.
Knowledge of analog and digital circuit concepts.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several variables in standardized situations.
Ability to apply logic, creativity and good judgment to resolve problems.
Must be able to communicate, collaborate and cooperate with vendors, customers, peers and managers as necessary to meet company objectives.
Must possess a valid driver's license and have the ability to be insured under the company policy.

EDUCATION

High School Diploma or General Education Degree (GED) is required.
Technical Degree or Equivalent Experience in Electronics, Telecommunications or Information Technology preferred.

EXPERIENCE

One plus years of customer support and/or technical support experience, preferably in the telecommunications / Internet industry or customer service experience.

Facilities Cable Locator

- Tacoma, WA

Rainier Connect is currently accepting resumes for a Facilities Cable Locator. Facilities Cable Locator works outside in all weather conditions to safely and accurately locate underground CATV and Fiber Optic cables. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below. You will be working outdoors in the fresh air, using a company-provided laptop to document and close all tickets. We have a 48-hour turnaround time on all locates, which means we generally work the day after holidays and some weekends, as needed. If you feel you are a close fit, but have weaknesses, please list them.

Primary responsibilities include:

Accurately locate and paint underground Facilities
Read maps to maintain accuracy of facilities
On call during scheduled time periods, and respond to calls as needed
Operate and maintain assigned vehicle in accordance with company guidelines
Ensure vehicle is stocked with necessary equipment
Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
Maintain a sense of urgency and consistently meet deadlines
Accurately completes required paperwork and documentation associated with each job assignment

Skills and Abilities:

Read and understand maps & prints to assist in identification of underground facilities.
Prioritize work activities by reviewing locate requests to determine travel route.
Operate handheld detection equipment in the designed manner
Periodically remove and replace manhole lids, weighing between 50-200 pounds.
Ability to work in all types of terrain and hazards, all types of environments, and all type of weather conditions.
Drive extensively and get in and out of vehicle repeatedly and walk possibly several miles a day.
Mark location of underground facilities on roadways, private property, and other locations, as appropriate and needed, using spray paint, flags and other equipment.

Requirements:

High-school diploma or equivalent required

Possess a valid state driver’s license and non-negligent driving record

Work overtime and holidays as service conditions require

Facilities Technician

- Tacoma and Eatonville, WA

Rainier Connect is currently accepting resumes for a Facilities Technician. Facilities Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below.

For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Facilities Technician" as the subject. If you feel you are a close fit, but have weaknesses, please include them in the email with your resume.

Primary responsibilities include:

Installation of Phone, Cable, and Internet services
Installation of aerial or underground drops
Place aerial or underground copper, coax and fiber cable
Educate customers on use of service
Analyze quality and determine acceptability of video/audio delivered upon completion of installation
On call during scheduled time periods, and respond to calls as needed
Operate and maintain assigned vehicle in accordance with company guidelines
Ensure vehicle is stocked with necessary equipment
Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
Maintain a sense of urgency and consistently meet deadlines
Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

Performing copper, coax and fiber splicing
Construction work such as placing cable, installing conduit, and working in open excavations
Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

Comfortable using computers and devices, including hand-held models to update work status and check new assignments
Technical training in phone installation, cable installation, or similar field
Current first aid, CPR, or Flagger training is a plus
At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

High-school diploma or equivalent required
Possess a valid state driver's license and non-negligent driving record
Ability to frequently move/lift 75lbs
Willingness to work outside in all weather conditions
Willingness to work in attics, basements, crawl spaces, manholes and other similar places
Climb poles, ladders, and is comfortable working aloft with hand tools
Work overtime and holidays as service conditions require

Typical traits required for this position:

Excellent customer service skills
Desire to learn new skills
Comfortable supporting customers on site, and in person

Desirable Certifications:

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus

Systems Administrator

- Tacoma, WA

What does a Systems Administrator do at Rainier Connect?

As a Systems Administrator at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems. This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more?

Below is a short list of typical tasks we would expect a Rainier Connect Systems Administrator to perform on a regular basis:

Build and maintain servers, both hardware and virtual
Diagnose problems with server/service availability
Support 3rd party applications in both internal and customer facing scenarios
Create detailed documentation and systems diagrams
Work closely with the network engineering team to create and support new systems and services
Develop and support internally created applications and services
Work with a Linux command line efficiently and effectively
Perform after-hours maintenance (OS/software updates/patches/etc.) on regular intervals
Design new solutions using open source and commercial products
Provide impromptu training for team members and our technical support group

What qualifications are important for this position?

The ideal candidate will have at least 5 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Administrator in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

Systems Technician

- Tacoma, WA

What does a Systems Technician do at Rainier Connect?

As a Systems Technician at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems. This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more?

Below is a short list of typical tasks we would expect a Rainier Connect Sytems Technician to perform on a regular basis:

Install, maintain, and troubleshoot services associated with virtual infrastructure.
Install, maintain, and troubleshoot storage solutions.
Performs and maintains backups.
Maintains equipment and software inventory.
Monitors systems for security violations, abnormal operating problems, resource issues, etc.
Performs and schedules routine and preventive maintenance on systems.
Participates in determining cause of system or application failures.
Front line support for employees with computer, software, or mobile device issues.
Read, interpret, and complete service orders, trouble tickets, work orders, and network diagrams.

What qualifications are important for this position?

The ideal candidate will have at least 2 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

Network Technician

- Tacoma, WA

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

Want to learn more?

Below is a short list of typical tasks we would expect a Rainier Connect Network Technician to perform on a regular basis:

Manage carrier grade switches such as a MetaSwitch
Install, configure, and test fiber to the premise equipment
Install, maintain, troubleshoot and repair DWDM systems
Install, maintain, troubleshoot and repair central office equipment
Provide support or technical advice to sales representatives
Troubleshoot with commercial customers over the phone and in person
Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
Install, maintain, and troubleshoot services associated with streaming IPTV product.
Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email if this posting is interesting and explain why you are qualified for this position. Be sure to include your resume and use Network Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

Customer Service & Sales Representative

- Tacoma or Eatonville

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for both 8:15am - 5:00pm & 10am-7pm shifts.

Compensation for this position is $16.50-$18.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to careers@rainierconnect.net, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402

By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.