Network Technician

- Tacoma, WA

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Network Technician to perform on a regular basis: 

  • Manage carrier grade switches such as a MetaSwitch
  • Install, configure, and test fiber to the premise equipment
  • Install, maintain, troubleshoot and repair DWDM systems 
  • Install, maintain, troubleshoot and repair central office equipment
  • Provide support or technical advice to sales representatives 
  • Troubleshoot with commercial customers over the phone and in person
  • Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
  • Install, maintain, and troubleshoot services associated with streaming IPTV product.
  • Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email if this posting is interesting and explain why you are qualified for this position. Be sure to include your resume and use Network Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license. 

Customer Service & Sales Representative

- Tacoma

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for both 8:15am - 5:00pm & 10am-7pm shifts.

Compensation for this position is $16.50-$18.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402
By E-mail
Resumes & Cover Letter can be e-mailed to

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.