Careers

Careers


Facilities Technician

 - Tacoma and Eatonville, WA

Rainier Connect is currently accepting resumes for a Facilities Technician. Facilities Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below.

For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Facilities Technician" as the subject. If you feel you are a close fit, but have weaknesses, please include them in the email with your resume.

Primary responsibilities include:

  • Installation of Phone, Cable, and Internet services
  • Installation of aerial or underground drops
  • Place aerial or underground copper, coax and fiber cable
  • Educate customers on use of service
  • Analyze quality and determine acceptability of video/audio delivered upon completion of installation
  • On call during scheduled time periods, and respond to calls as needed
  • Operate and maintain assigned vehicle in accordance with company guidelines
  • Ensure vehicle is stocked with necessary equipment
  • Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
  • Maintain a sense of urgency and consistently meet deadlines
  • Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

  • Performing copper, coax and fiber splicing
  • Construction work such as placing cable, installing conduit, and working in open excavations
  • Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

  • Comfortable using computers and devices, including hand-held models to update work status and check new assignments
  • Technical training in phone installation, cable installation, or similar field
  • Current first aid, CPR, or Flagger training is a plus
  • At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

  • High-school diploma or equivalent required
  • Possess a valid state driver's license and non-negligent driving record
  • Ability to frequently move/lift 75lbs
  • Willingness to work outside in all weather conditions
  • Willingness to work in attics, basements, crawl spaces, manholes and other similar places
  • Climb poles, ladders, and is comfortable working aloft with hand tools
  • Work overtime and holidays as service conditions require

Typical traits required for this position:

  • Excellent customer service skills
  • Desire to learn new skills
  • Comfortable supporting customers on site, and in person

Desirable Certifications: 

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus


 

 

Systems Administrator

 - Tacoma, WA

What does a Systems Administrator do at Rainier Connect?

As a Systems Administrator at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems.  This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Systems Administrator to perform on a regular basis: 

  • Build and maintain servers, both hardware and virtual
  • Diagnose problems with server/service availability
  • Support 3rd party applications in both internal and customer facing scenarios
  • Create detailed documentation and systems diagrams
  • Work closely with the network engineering team to create and support new systems and services
  • Develop and support internally created applications and services
  • Work with a Linux command line efficiently and effectively
  • Perform after-hours maintenance (OS/software updates/patches/etc.) on regular intervals
  • Design new solutions using open source and commercial products
  • Provide impromptu training for team members and our technical support group

What qualifications are important for this position?

The ideal candidate will have at least 5 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Administrator in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

 

Systems Technician

 - Tacoma, WA

What does a Systems Technician do at Rainier Connect?

As a Systems Technician at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems.  This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Sytems Technician to perform on a regular basis: 

  • Install, maintain, and troubleshoot services associated with virtual infrastructure.
  • Install, maintain, and troubleshoot storage solutions.
  • Performs and maintains backups.
  • Maintains equipment and software inventory.
  • Monitors systems for security violations, abnormal operating problems, resource issues, etc. 
  • Performs and schedules routine and preventive maintenance on systems.
  • Participates in determining cause of system or application failures.
  • Front line support for employees with computer, software, or mobile device issues. 
  • Read, interpret, and complete service orders, trouble tickets, work orders, and network diagrams.

What qualifications are important for this position?

The ideal candidate will have at least 2 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.

 

Network Technician

 - Tacoma, WA

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Network Technician to perform on a regular basis: 

  • Manage carrier grade switches such as a MetaSwitch
  • Install, configure, and test fiber to the premise equipment
  • Install, maintain, troubleshoot and repair DWDM systems 
  • Install, maintain, troubleshoot and repair central office equipment
  • Provide support or technical advice to sales representatives 
  • Troubleshoot with commercial customers over the phone and in person
  • Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
  • Install, maintain, and troubleshoot services associated with streaming IPTV product.
  • Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email if this posting is interesting and explain why you are qualified for this position. Be sure to include your resume and use Network Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license. 

Customer Service & Sales Representative

 - Tacoma or Eatonville

Rainier Connect is a local, family-owned provider of Internet, cable TV and telephone service in the South Puget Sound.

We are looking for creative, solution-driven customer care team members in our Tacoma office!

This full time position seeks to create relationships with customers through product sales and support. A friendly & positive personality, desire to work in an ever-changing industry, strong attention to detail, cash handling experience, and a natural interest for technical expertise are all musts!

We hire exceptional individuals that are committed to taking everyday interactions to the next level and delivering great experiences that leave lasting impressions with customers.

Must possess a valid driver's license, high school diploma or GED, and at least 1 year of office experience preferably in the telecommunications or internet provider industry.

We are hiring for both 8:15am - 5:00pm & 10am-7pm shifts.

Compensation for this position is $16.50-$18.00 per hour plus a wide range of generous benefits & paid time off.

Come join our team dedicated to amazing customer experience!

Drug, credit, driving, and background screenings required. Resumes can emailed to careers@rainierconnect.net, dropped off at our Tacoma office during business hours, or mailed to: Rainier Connect - PO Box 639 Eatonville WA 98328. To be considered, applicants must include a cover letter with their best description (or even better... a personal example) of what they consider a great customer service experience.

Rainier Connect is an Equal Opportunity Employer.

To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402		 By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.