Rainier Connect is currently accepting resumes for a Facilities Technician. Facilities Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below.

For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Facilities Technician" as the subject. If you feel you are a close fit, but have weaknesses, please include them in the email with your resume.

Primary responsibilities include:

• Installation of Phone, Cable, and Internet services
• Installation of aerial or underground drops
• Place aerial or underground copper, coax and fiber cable
• Educate customers on use of service
• Analyze quality and determine acceptability of video/audio delivered upon completion of installation
• On call during scheduled time periods, and respond to calls as needed
• Operate and maintain assigned vehicle in accordance with company guidelines
• Ensure vehicle is stocked with necessary equipment
• Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
• Maintain a sense of urgency and consistently meet deadlines
• Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

• Performing copper, coax and fiber splicing
• Construction work such as placing cable, installing conduit, and working in open excavations
• Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

• Comfortable using computers and devices, including hand-held models to update work status and check new assignments
• Technical training in phone installation, cable installation, or similar field
• Current first aid, CPR, or Flagger training is a plus
• At least 1 year experience as an Outside Plant Technician or Installer

Requirements:

• High-school diploma or equivalent required
• Possess a valid state driver's license and non-negligent driving record
• Ability to frequently move/lift 75lbs
• Willingness to work outside in all weather conditions
• Willingness to work in attics, basements, crawl spaces, manholes and other similar places
• Climb poles, ladders, and is comfortable working aloft with hand tools
• Work overtime and holidays as service conditions require

Typical traits required for this position:

• Excellent customer service skills
• Desire to learn new skills
• Comfortable supporting customers on site, and in person

Desirable Certifications: 

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus

What does a Systems Technician do at Rainier Connect?

As a Systems Technician at Rainier Connect, you will be part of a team responsible for high availability server infrastructure, DHCP, Radius, DNS services, and internal systems.  This team designs, implements, monitors, and maintains all systems used for both employees and customers.

Want to learn more? 

Below is a short list of typical tasks we would expect a Rainier Connect Sytems Technician to perform on a regular basis: 

• Install, maintain, and troubleshoot services associated with virtual infrastructure.
• Install, maintain, and troubleshoot storage solutions.
• Performs and maintains backups.
• Maintains equipment and software inventory.
• Monitors systems for security violations, abnormal operating problems, resource issues, etc. 
• Performs and schedules routine and preventive maintenance on systems.
• Participates in determining cause of system or application failures.
• Front line support for employees with computer, software, or mobile device issues. 
• Read, interpret, and complete service orders, trouble tickets, work orders, and network diagrams.

What qualifications are important for this position?

The ideal candidate will have at least 2 years applicable systems administration experience. Industry or vendor certifications from Comp TIA, Red Hat, Microsoft, VMware, etc. are major pluses.

At Rainier Connect, we believe all knowledge is important. We will consider education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

To Apply:

Send an email explaining why you are qualified for this position. Be sure to include your resume and use Systems Technician in the subject line of the email. All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.