Rainier Connect, announced it has entered into a Joint Venture Operating agreement (JOA) with Net-Venture, effective September 1, 2015. As part of this JOA, customers currently with Net-Venture will be managed by Rainier Connect.
One of Net-Venture’s strengths has always been exceptional customer service and this is one of the many benefits customers will continue to receive as we move forward with this agreement. The management of both companies feel this is in the best interest of their customers. Net-Venture customers will now have access to additional resources and expanded services that come with economies of scale.
Among those services is access to Rainier Connect’s 24/7 technical support. All Rainier Connect customers can reach support by calling 888.988.8508.
As part of the JOA, Rainier Connect has brought on frontline Net-Venture staff to create a seamless transition.
All customer information will securely transition to Rainier Connect. As we work together with the Net-Venture team, customers can be assured that they will not see any changes to current services.
For more than 100 years, Rainier Connect has been a local family-owned business. With a focus on our customers and the local community, we have earned a reputation for exceeding expectations and delivering outstanding customer service. We are excited to welcome Net-Venture customers to the family!
All customers can count on us for:
- Personalized Service-Speak to local representatives who know you and your account.
- 24/7 Technical Support-Live technical support at 888.988.8508 to help with your service related issues.
Customers with additional questions regarding the JOA or specific to an account, can call our Customer Care team at 253.683.4100 or visit our office at 2516 Holgate Street in Tacoma.