AmeriCall, a leader in communications technology, messaging and telephone answering service outsourcing, has announced a partnership with Rainier Connect, a telecommunications and network technology provider. Together, the two companies have devised a new hybrid telephone and data network system unlike any other in the industry.
The multi-carrier network is fully redundant and scalable, with instantaneous hot failover routing. The system blends the efficiency of fiber with the durability and high quality of copper to create a resilient wireless infrastructure.
"For years, we have had conversations with the great folks at Rainier Connect about how to create a dream network that wouldn't fail," said Scott Hager, general manager of AmeriCall. "It's one that allows us to be fully operational 100 percent of the time. Issues that resulted in down time in the past are now self-healing in nanoseconds."
After collaborating on state-of-the-art engineering and development solutions to automatically reroute digital and telephone signals in the event of a problem, AmeriCall and Rainier Connect have unveiled a new system that guarantees reliable, high-quality telecommunications with no single point of failure.
This new networking system allows AmeriCall to offer uninterrupted inbound and outbound call center services to its customers 24-hours a day, seven days a week.