Newsroom

Newsroom

2017

How to Protect Your Accounts from Phishing Scams (Feb 1)
What is a phishing scam?
Phishing Email-Error Alert (Jan 31)
We have customers reporting that they have received a phishing email stating it is sent from us with the subject line "Error Alert." This message is not from Rainier Connect, please put it in your spam folder and do not click any links. Our support team is aware and is working on blocking this sender. 
Upcoming Maintenance on the Click! Network (Jan 12)
Click! will be performing maintenance to upgrade the core router. All maintenance will be conducted in standard maintenance window of 1:30am-6:00am. During maintenance windows, customers on the Click! Network can anticipate a range of impacts, from slowed speeds to intermittent connections to the inability to connect to the Internet.

2016

Network Maintenance 6/21/16 12am-6am, All Services Impacted (Jun 15)
We will be performing network maintenance on 6/21/16 between 12:00 am - 6:00 am. This maintenance will impact all customers.  The services below will be impacted during the maintenance window: • All ethernet customers.  • All DSL customers. • All IP based voice services including Digital Voice subscribers.
Rainier Connect Acquires ReachONE Internet (Apr 21)
Adding South Puget Sound Coverage and Colocation Services to Rainier Connect Rainier Connect, a gigabit fiber and broadband services company, today announced it has acquired ReachONE Internet. ReachONE Internet is an Internet and colocation services provider servicing customers in Lacey, Olympia, and communities in Grays Harbor, Mason, and Pacific Counties.
Call Before You Dig (Mar 15)
Planning Some D.I.Y. Projects that involve moving dirt? Don't Dig Into Trouble. Calling 811, two business days before you begin digging, will alert utilities to come out and mark buried lines from the street to your house For FREE! For more information, visit www.washington811.com.

2015

Net-Venture Phone Customers: call 253.683.4200 for service issues (Nov 24)
Net-Venture phone customers: if you have no dial tone, please call our office at 253.683.4200 from an alternate phone.  If you leave a message, provide a phone number that you can be called back on. We apologize for the inconvenience and appreciate your patience as we correct the current issue.
Net-Venture Scheduled Maintenance 11/19 at 7pm (Nov 19)
We are upgrading the billing system for our Net-Venture customers. The bill/pay will be down for scheduled maintenance from 7pm on Thursday, Nov. 19th. We anticipate the system will resume regular processes on Tuesday, Nov. 24th. 
Net-Venture Account Changes (Nov 12)
We will be upgrading your account and services in the next month. The first upgrade will be to your phone service on 11/23/2015. There will not be a price increase*, but you will notice some changes to your voicemail.
Rainier Connect Announces Joint Operating Agreement with Net-Venture (Aug 27)
Rainier Connect, announced it has entered into a Joint Venture Operating agreement (JOA) with Net-Venture, effective September 1, 2015. As part of this JOA, customers currently with Net-Venture will be managed by Rainier Connect. 

Pages