Whether it’s a question about setting parental controls or you need to resolve an issue, like an outage, you have many ways to connect with us. Call, email or stop by. We look forward to assisting you.
Help and Support
Visit our Customer Self-Help Support site for access to how-to information, user guides and troubleshooting tips.
Available 24 hours a day, 7 days a week.
If you didn’t find what you need through our help & Support site, send us an email. We’ll respond within 24 hours.
Exceptions: Holidays or multiple questions may take longer.
Centralia Customer Care:
Eatonville Customer Care:
All Offices are Open: Monday – Friday 8:30 am to 5:00 pm.
NEW! Our Customer Care staff have extended phone hours to 7:00 pm.