Careers

Careers


Account Executive

- Tacoma, WA

Position Summary:

Account Executives are responsible for all sales activities, from lead generation through close. Works with the sales coordinator and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Duties and Responsibilities:

  • Understanding the attributes, capabilities and benefits of the entire spectrum of Rainier products and services.
  • Developing and accomplishing a lead generation plan, meeting or exceeding monthly or annual targets.
  • Prospecting for new clients and generates initial contact by cold-calling, networking and referrals either in person or by phone.
  • Selling consultatively to prospects based on customer requirements and expectations in order to recommend specific products and solutions.
  • Identifying decision makers amongst the targeted leads in order to start sales process.
  • Attending sales group meetings concerning sales targets and forecasts.
  • Emphasizing service or product features and benefits, quoting prices, and preparing sales order forms.
  • Capturing of accurate and complete information in Customer Relationship Management system (CRM).
  • Coordinating with sales coordinator for status on orders to ensure the delivery commitment to clients is met.
  • Providing effective product demos for new prospects and current customers.
  • Remaining current on the telecommunications industry's products and services.
  • Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
  • Preparing reports for sales and maintaining expense account.
  • Ensuring follow-up when a lead is received from an internal source with complete profile customer information, calls-to-action, sources, dates.


Qualifications:

  • Must have sales experience in Telecommunications.
  • Able to prospect new business accounts.
  • Proven forecasting and customer service skills.
  • Demonstrates the ability to carry on a business conversation with business owners and decision makers.
  • Effective time management, organization and multi-tasking skills.
  • Must be proficient on computers and be able to work with Microsoft office.
  • Should be goal oriented, persuasive, and able to work well both independently and as part of a team. Ability to work at a high level of professionalism and problem-solving skills are highly valued.
  • Must be mature, creative, highly motivated, resistant to stress, flexible, and decisive. The ability to communicate persuasively, both orally and in writing, with other department staff, and the public is vital.
  • Capable of preserving confidential or sensitive information.


Salary: Base + commissions


Internet, CATV, Phone Support Technician

- Tacoma, WA

Position Summary:

Daily activities include, but are not limited to answering a high volume of calls from customers and co-workers, creating trouble tickets in Trouble Management, and resolving issues from lower level support via their ticketing system. Additionally, the Support Technician will be introduced to a wide variety of troubleshooting skills for over the phone and on in-person service calls to customers. The Support Technician will also be introduced to voice, DSL, and ISDN installations, and customer premise installations. At that time, the Support Technician will accompany other Technicians for the purpose of learning the skills needed to work independently on future installations.

Duties and Responsibilities

Phone-Internet-CATV:

  • POTS Telephone and digital voice trouble calls
  • DSL, Cable Internet, and Dial up troubleshooting, Trouble Ticket, and truck roll creation
  • Email, DNS, and Webhosting issues
  • Digital and Standard Cable TV troubleshooting

Internal Support-Installations:

  • Build, configure, and troubleshoot workstations, laptops, and software
  • Customer premise data and voice installations

Minimum Qualifications:

  • HS diploma/GED. Further education preferred
  • Hold a valid WA St. drivers license and have an acceptable driving record.
  • MUST have excellent phone and people skills as well as maintain the ability to multi-task and prioritize workload independently
  • Must display a willingness to learn new technologies and skills, technical certifications a plus such as A+, Network +, Linux +, CCENT, CCNA, MCP
  • Must be comfortable supporting customers via phone, on site and in person
  • Must be able to lift up to 50 lbs and climb ladders

Additional attributes:

  • Good time management skills
  • Possess the ability to work with minimal supervision
  • Meet expectations of attendance and punctuality
  • Excellent written and verbal communication skills
  • Hands on approach and willingness to learn
  • Possess a flexible and proactive approach to providing service
  • Excellent customer service skills

Installation Technician

- Eatonville, WA

Rainier Connect is currently accepting resumes for an Installation Technician. Installation Technicians work both inside and outside to build, install, test, and repair services for customers. Candidates need to be comfortable with the primary responsibilities, and qualifications listed below. If you feel you are a close fit, but have weaknesses, please list them. For immediate consideration for this position, email your resume to careers@rainierconnect.net with "Installation Technician" as the subject.

Primary responsibilities include:

  • Installation of Phone, Cable, and Internet services
  • Installation of aerial or underground drops
  • Place aerial or underground copper and fiber cable
  • Educate customers on use of service
  • Analyze quality and determine acceptability of video/audio delivered upon completion of installation
  • On call during scheduled time periods, and respond to calls as needed
  • Operate and maintain assigned vehicle in accordance with company guidelines
  • Ensure vehicle is stocked with necessary equipment
  • Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
  • Maintain a sense of urgency and consistently meet deadlines
  • Accurately completes required paperwork and documentation associated with each job assignment

Secondary responsibilities include:

  • Performing copper and fiber splicing
  • Construction work such as placing cable, installing conduit, and working in open excavations
  • Work with heavy duty power equipment as well as small tools in the installation, repair and maintenance of outside plant facilities

Skills and Abilities:

  • Comfortable using computers including hand-held models to update work status and check new assignments
  • Technical training in phone installation, cable installation, or similar field
  • Current first aid, CPR, or Flagger training is a plus
  • At least 1 year experience as an Outside Plant Technician or Installer
     

Requirements:

High-school diploma or equivalent required

Possess a valid state drivers license and non-negligent driving record

Ability to frequently move/lift 75lbs

Willingness to work outside in all weather conditions

Willingness to work in attics, basements, crawl spaces, manholes and other similar places

Climb poles, ladders, and is comfortable working aloft with hand tools

Work overtime and holidays as service conditions require

 

Typical traits required for this position:

Excellent customer service skills

Desire to learn new skills

Comfortable supporting customers on site, and in person

 

Desirable Certifications:

NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications a plus


Network Engineer

- Tacoma, WA

Rainier Connect is a local provider of internet, TV, and Phone services with more than 100 years in the telecommunications industry. We have more than 15,000 customers and our network spans from Seattle to Olympia. If you are a network engineer that likes to work across a multitude of network disciplines, then we want to talk to you!

What does a network engineer do at Rainier Connect?

As a network engineer at Rainier Connect, you will be part of the networking team that is responsible for Ethernet, SONET, DOCSIS, GPON, and TDM networks. That means you will be part of the team that designs, implements, monitors, and maintains equipment used to deliver these services. Each team member shares an On-Call rotation, typically one week at a time.

Want to learn more?

Below is a short list of typical tasks we would expect a Rainier Connect network engineer to perform on a regular basis:

  • Set up a peer via BGP
  • Troubleshoot MPLS L2 VPN and L3 VPN
  • Configure a SONET ADM to deliver an OC-n circuit to a customer site
  • Create detailed network diagrams
  • Go onsite with sales representatives to answer technical customer questions
  • Install switches to provide Metro Ethernet services
  • Troubleshoot Internet routing issues
  • Troubleshoot routing issues on the Rainier Connect core with BGP, OSPF, and ISIS
  • Add a channel to a CMTS for capacity
  • Install, configure, and test GPON ONT at commercial customer location
  • Provide impromptu training for team members, and our technical support group

What additional qualifications are important for this position?

Our ideal candidate will have 5-10 years of network engineer experience at a professional level, be accustomed to working independently, as well as in a team environment, adapt quickly to new technology, effectively communicate issues with vendors and staff, all while delivering an excellent customer experience.

At Rainier Connect we believe all of your knowledge is important and weigh your education, industry certifications, and experience as a whole when selecting the best candidate. To be successful as a network engineer at Rainier Connect, you will be the kind of person with a natural curiosity for how things work behind the scenes, and interested in how each system is used to deliver services—from beginning to end. You will need an entrepreneurial mindset, a dedication to network engineering, and be excited about being part of a dynamic team.

The ideal candidate has professional level network certifications such as Juniper or Cisco. Additional skills in Linux server administration, DNS, DHCP, MySQL, Radius, Python, and shell scripting are desirable.

 We want the best person for our team, if you feel like you can meet our expectations; put your communication skills to the test by sending us an email and telling us why you are qualified for this position. Be sure to include your resume and use Network Engineer in the subject line of the email.

 All potential candidates, as part of our employee screening process, must pass a background check, drug test, and posses a valid Washington state drivers license.


Support Technician

- Tacoma, WA

Entry level support technician.  Daily activities include, but are not limited to answering a high volume of calls from customers and co-workers, creating trouble tickets in Trouble Management, and resolving issues from lower level support via their ticketing system.  Additionally, the support technician will be introduced to a wide variety of troubleshooting skills for use over the phone and on in-person service calls to customers.  The support technician will also be introduced to venue voice, DSL, and ISDN installations, and customer premise installations.  At that time, the support technician will accompany another technician for the purpose of learning the skills needed to work independently on future installations.

Duties and Responsibilities:

Phone-Internet-CATV:

  • Pots phone and digital voice troubles and use of Comportal
  • DSL, Cable Internet, and Dial up troubleshooting, Trouble Ticket, and truck roll creation
  • Email, DNS, and Webhosting issues
  • Digital and Standard CATV troubleshooting

Internal Support-Installations:

  • Build, configure, and troubleshoot workstations, laptops, and software
  • Customer premise data and voice installations

Minimum Qualifications:

  • HS diploma/GED, further education preferred, and hold a valid WA St. drivers license
  • MUST have excellent phone and people skills as well as maintain the ability to multi-task and prioritize workload independently
  • Must display a willingness to learn new technologies and skills, technical certifications a plus such as A+, Network +, Linux +, CCENT, CCNA, MCP
  • Must be comfortable supporting customers via phone and on site, in person
  • Must be able to lift up to 50 lbs and climb ladders

Network Technician

- Tacoma, WA

Rainier Connect is accepting resumes for a Network Technician position. Candidates need to be comfortable with the Technical Requirements listed for the position below. If you feel that you are a close fit, but have weaknesses please list them. For immediate consideration for this opportunity please email your resume to the address at the bottom on this page with "Network Technician" in the subject line.

Technical Requirements Include the Following:

 Planning & Designing:

  • Extensive knowledge of differences and functionality of various LAN and Wan technologies
  • Extensive knowledge of basic routing protocols, Specifically OSPF and BGP

Implementation & Operation:

  • Configuration of routing protocols
  • Configuration of IP addresses, subnet masks, and gateway addresses
  • Configuration of additional administrative functionality
  • Configuration of VLANS and inter-switch communication
  • Configuration and Management of system and device configurations

Troubleshooting:

  • Utilize the OSI model as a guide for systematic network troubleshooting
  • Perform LAN and VLAN troubleshooting
  • Perform Troubleshooting of basic routing protocols
  • Perform Troubleshoot IP addressing and host configurations
  • Perform Troubleshooting of access lists
  • Perform simple WAN troubleshooting

Interpersonal Skills:

  • Interact and communicate effectively with other staff
  • Provide training to less experienced network technicians
  • Provide oversight on assigned projects

Technology:

  • Describe network communications using layered models
  • Describe the Spanning Tree process
  • Compare and contrast key characteristics of LAN environments
  • Can describe the basic characteristics of routing protocols
  • Can describe the TCP/IP communication process and its associated protocols
  • Can describe the components of network devices
  • Can describe rules for packet control
  • Can describe key characteristics of WAN Technologies

Typical Skills Required:

  • 5 to 10 years experience in Network systems
  • Lead and completes tasks independently, with attention to detail and while under pressure
  • Network systems documentation and architecture diagram skills
  • Familiarity with basic project management methodologies
  • Familiarity with Internet web applications
  • Identifies, analysis, and drives problems to resolution, handling complex issues simultaneously while effectively communicating across teams
  • Builds team relationships across the organization
  • Maintains strong values of integrity, commitment, and self-improvement
  • Effectively communicates technical actions, ensures audience understands why/what/when work will be accomplished
  • Delivers customer service excellence by knowing customer's business needs, identifying appropriate technical solutions, and meeting/exceeding service expectations
  • Preferred Certifications: CCNA and/or CCNP/CCIP

All potential candidates as part of our employee screening process must pass a background check, drug test, and posses a valid Washington state drivers license.

 


To Apply

By Mail
Resumes & Cover Letters can be mailed to:

Human Resources
Rainier Connect
2516 Holgate St.
Tacoma, WA 98402
By E-mail
Resumes & Cover Letter can be e-mailed to careers@rainierconnect.net

About Rainier Connect

Rainier Connect, a division of Mashell Telecom, Inc. is a 101 year old telecommunications service provider that is strongly committed to customer service, value, and innovative products & services. We offer voice, data, internet and cable television services to residential and business customers in Eatonville, Graham, the South Hill of Puyallup, Tacoma and Centralia. We also offer business telephone systems, installation, training and maintenance.

Rainier Connect is a 5th generation owned and operated company and as a registered Public Utility is required to be held to a higher standard than our competitors.

Rainier Connect is an Equal Opportunity Employer.
Mashell Telecom, Inc. d/b/a Rainier Connect is an equal opportunity employer. We do not discriminate against persons because of their age, sex, race, color, religious creed, ancestry, national origin, genetic information, or any disability which can be reasonably accommodated, in determining suitability for employment, compensation, promotion, transfers, training, education, social and recreational programs, or termination.