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Service & Quality
Your satisfaction is our top priority….
This means giving you all the support you need to get the most out of your voice, data and video choices. We're determined to provide the best service. Building a strong partnership with you is the key to our success. We're committed to offering the quality, choice and convenience you deserve from your communications provider. Rainier Connect employees are there for you – helping you to understand the latest technologies and fitting you to the right solutions for you. Our employees are dedicated and highly trained. They live, work and volunteer right here in your community and understand your concerns. This is our Consumer Promise "Local Service Guarantee" means Rainier Connect will provide one month local phone service guarantee credit, which includes all recurring items of local phone service billed on the customer's current bill when Rainier Connect fails to provide specified levels of customer service. The program provides for credits to all residential and single line business customers' bills when we do not meet the following service standards:
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